Refund policy

Returns & Refunds

We want you to shop confidently at Furruvi. We offer a voluntary 30-day return window on eligible products, in addition to any mandatory consumer rights that apply to your purchase.

30-DAY RETURNS
You may request a return within 30 days of receiving your order. For a change-of-mind return, the item should be unused, in resellable condition, and include its original accessories and packaging where reasonably possible.

HOW TO REQUEST A RETURN
Contact us at cruzp8009@gmail.com with your order number and the item you wish to return. We will provide return instructions and an appropriate return address. Please do not send an item back without contacting us first, as return destinations may differ from the original shipping address.

RETURN SHIPPING
For voluntary change-of-mind returns, customers are generally responsible for tracked return shipping. If an item is defective, damaged on arrival or incorrect, we will provide an appropriate remedy, including return postage at our expense where required by applicable law.

DAMAGED, DEFECTIVE OR INCORRECT ITEMS
Please inspect your order when it arrives. If there is a problem, contact us promptly with your order number and a description of the issue. Photographs are helpful where available. We will assess the issue and offer an appropriate repair, replacement, refund or other remedy consistent with applicable law.

REFUNDS
Once an eligible returned item has been received and assessed, we will notify you of the decision. Approved voluntary-return refunds are normally initiated to the original payment method within 10 business days after assessment. Your bank or payment provider may take additional time to credit your account. Statutory refund deadlines take precedence where applicable.

EXCHANGES AND CANCELLATIONS
Contact us if you need a different size or colour or wish to cancel an order. We will try to help before dispatch, but changes cannot always be made after fulfilment begins. Once shipped, a return may be necessary.

EXCEPTIONS
Voluntary change-of-mind returns may be declined for materially used or customer-damaged products, or products that are no longer hygienically suitable for resale, where permitted by law. These restrictions do not limit statutory rights concerning defective, damaged or misdescribed goods.

CONTACT
Email: cruzp8009@gmail.com
Website: https://furruvistore.myshopify.com/pages/contact