Returns & Refunds

Furruvi offers a voluntary 30-day return window. This policy does not affect your statutory rights if goods arrive defective, damaged, incorrect or otherwise do not conform to the order.

Requesting a return

Contact cruzp8009@gmail.com within 30 days of receiving your order. Include the order number and the item you wish to return. For a change-of-mind return, the item should be unused and in resellable condition with its original accessories and packaging where reasonably possible. We will provide instructions and a return address. Please do not send items to the address on the parcel without contacting us first, as return destinations may differ.

Return postage

For voluntary change-of-mind returns, the customer usually pays the cost of tracked return shipping. If an item is incorrect, damaged on arrival or defective, we will assess the issue and arrange an appropriate resolution, including return shipping at our expense where legally required.

Damaged, defective or incorrect items

Please contact us promptly with your order number and a description of the issue. Photos are helpful but we will not unreasonably refuse to assess a claim if you cannot supply them. We may offer a replacement, repair or refund as appropriate. Your consumer rights remain in force irrespective of the voluntary 30-day period.

Refunds

Once an eligible return is received and checked, we will notify you whether it is approved. We normally initiate an approved voluntary-return refund to the original payment method within 10 business days after assessment. The payment provider may need additional time to display the credit. For unfulfilled orders, defective goods or cancellations, any shorter deadlines required by applicable law will apply.

Exchanges and cancellations

For a different size or colour, contact us before returning the item. If we cannot arrange a direct exchange, you may return an eligible item and place a separate order. To cancel an order, contact us as soon as possible; fulfilment may begin quickly. If it has already shipped, a return may be required. This does not limit any statutory right to cancellation or a refund.

Exceptions

Change-of-mind returns may be declined for products that have been materially used, damaged after receipt, or are no longer hygienically fit for resale, where permitted by law. These exceptions do not apply to valid claims for defective or misdescribed items.