Terms & Conditions

Welcome to Furruvi, a Switzerland-based online retailer of pet accessories. These terms apply to orders placed through our online store. They operate alongside our shipping, refund and privacy information and do not restrict mandatory consumer rights.

Product information

We endeavour to provide accurate product images, descriptions, measurements and option names. Please read the product details and choose the right size and variant before ordering. Product colours can vary slightly by screen and the exact supplied configuration is determined by the selected variant. If an advertised product is unavailable, we will contact you and refund any unfulfilled order as required by law.

Orders and payments

Product prices and checkout totals are displayed in the applicable supported currency. Taxes and shipping charges collected by us are shown during checkout. Additional customs duties or import charges not collected at checkout may be due from customers in some destinations. Payment is processed through the methods offered at checkout. Promo codes follow their stated conditions and validity dates.

Shipping and delivery

Our Shipping & Delivery page explains available destinations, estimated delivery and delay procedures. Delivery dates are estimates unless expressly confirmed otherwise.

Returns and refunds

See Returns & Refunds for Furruvi’s voluntary return process. Mandatory rights relating to defective, damaged or incorrectly supplied goods remain unaffected.

Customer responsibilities

Please supply complete, accurate delivery and contact information and use this site lawfully. If you discover an address error, contact us promptly; corrections may not be possible once an order is dispatched.

Privacy and website content

Our Privacy Policy explains the handling of personal information. Furruvi names, logos, text and imagery may be protected by intellectual-property rights; no licence to reproduce them commercially is implied by using this site.

Applicable law

Swiss law applies to the extent permitted, without depriving consumers of mandatory protections applicable in their country of residence. Nothing in these terms excludes liability or remedies that cannot legally be excluded.